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Terms Content~NOTE: These Terms and Conditions are supplied as a guide only. Please refer to the EU Distance Selling Directive at the website address below for information on how this affects your online store:

http://www.hmso.gov.uk/si/si2000/20002334.htm

Payment
We accept Credit Card, Debit Card payments via PayPAL UK ltd.

Cards we accept, (MasterCard / Visa / Visa Delta / Visa Electron / Visa Purchasing / JCB / Solo / Switch).

The goods will not be delivered until the customer's funds that have been paid to have cleared in full.

Order Notes
Please note that all transactions will be carried out in UK Sterling. Once you have placed your order, confirmation will be sent to you via e-mail complete with Transaction and Order Reference numbers. monitor prices on a daily basis.

We will not be held responsible for pricing errors due to software mal-functions, or human error. This website operates on an 'invitation to treat' basis and not as an 'offer for sale' as a result, reserves the right to decline orders for bulk or high value purchases.

Delivery
Once we have received cleared funds, we will endeavour to despatch your order to arrive within 24-48 hours.

Credit Card Security
At this stage, you will be passed on to a Secure Order Processing page, your details will be encrypted by 128-bit industry-standard Secure Sockets Layer (SSL) technology to provide encryption of personal information such as your name, address and credit card details.

Privacy Policy
We collect only the basic personal details required to process your order. We will not release your name, address, email address or any other information about our customers to any outside party. We will not trade, resell, sell, or redistribute information that you provide to us, to any other companies, organisations or individuals.

Your information provided to us during the ordering process is protected by 128-bit industry-standard Secure Sockets Layer (SSL) technology to provide encryption of personal information such as your name, address and credit card details. This server encrypts information while it is being transmitted across the Internet so that unauthorised people cannot read it.

Returns Policy & Guarantee
We guarantee your satisfaction. All of our products come with a no fuss guarantee.

In accordance with the EU Distance Selling Directive, you are entitled to cancel your order at anytime within 7 days of receiving your goods. The cancellation period ends on the expiry of the period of 7 working days beginning with the day after the day on which the you received the goods. If you wish to cancel an order under these terms, first contact us and then return your products unopened within 7 days of receiving your parcel.

More info about the EU Distance Selling Directive can be found at: http://www.hmso.gov.uk/si/si2000/20002334.htm

Contacting us
Please contact us at the details below:

Postal Address:



Phone:
Fax:
Email:
Web:

Unlawful or Prohibited Use
You shall not use this site for any purpose that is unlawful or by any means prohibited under this terms and conditions. You shall not use this site in any manner, which may harm or other parties or adversely affect the site functionality or its use by others. You shall not attempt or obtain from or through this site any information that is not already and intentionally made available from or through it.

Web Site Terms of Use
All the information on this web site is intended for guidance only. The web site is regularly updated. Products and prices are subject to change without notice. owns the copyright in all materials on this site.

Copyright
All contents and information on this site including without limitation text, graphic and images, is the property of or the property of their respective owners and is protected by United Kingdom copyright laws.

Tradmarks
All trademarks that appear on this site are the property of their respective owners

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Response Direct Limited shall hereafter be referred to as the vendor. The company to whom the vendor is selling the goods shall hereafter be referred to as the purchaser. These terms and conditions shall apply to all quotations, orders, invoices and contracts unless specifically agreed by the vendor in writing to the contrary.

1. Orders are subject to the vendor’s acceptance and are subject to the conditions of sale printed below. Unless expressly accepted in writing by the vendor, any qualification or negating of these conditions in any document of the purchaser shall be deemed to be inapplicable. Quotations are without engagement and are subject to goods and/or services being available when the order is received.
2. The property in the goods shall only pass to the purchaser when the whole of the price invoiced has been paid, and until payment, the purchaser shall hold the goods on trust for the vendor and the purchaser shall be responsible for all loss or damage howsoever caused. The purchaser shall hold such goods at no cost to the vendor and ensure that they are clearly identified as belonging to the vendor until such time as payment for these goods has been made to the vendor.
3. In the event of any sale or other disposition of the goods by the purchaser before the property in the goods has passed to the purchaser, the purchaser shall hold on trust for the vendor the whole of the proceeds of the sale.
4. Settlement of invoices is to be made 14 days from the date of invoice. Any variation to these terms must be agreed by the vendor in writing. No further goods may be despatched until payment has been made on outstanding invoices. Interest may be charged on all overdue accounts at the rate of 4% over bank base rate in force on the date of invoice. The vendor reserves the right to re-charge any preferential discounts given against invoices in which those invoices are overdue for payment. Non-payment of outstanding invoices within the agreed term will render the whole of the account due and payable.
5. If the purchaser defaults in the punctual payment of any sum owing to the vendor then the vendor shall be entitled to the immediate return by the purchaser of all good (or the documents of title thereto) in which the property has not passed to the purchaser and the purchaser hereby authorises the vendor to recover the goods (or documents) and to enter any premises of the purchaser for that purpose. Any demand for, or the recovery of, the goods (or documents) by the vendor shall not in itself discharge either the purchaser’s liability to pay the whole of the price and take delivery of the goods or the vendors’ right to sue for the whole of the price of the goods.
6. Unless otherwise agreed by the vendor, a minimum of £10.00 contribution towards administration, carriage and haulage costs will be charged on all consignments below an order value of £300.00.
7. The time and/or date given for delivery by the vendor are given as accurately as possible. The vendor will not accept any liability in respect of quoted delivery times for non-delivery or delays in shipment of any kind.
8. Claims for damaged goods (or documents), short deliveries or non-delivery must be notified to the vendor within 2 days of date of invoice, otherwise no such claim will be accepted by the vendor. Consignment notes endorsed ‘unexamined’ or ‘unchecked’ or equivalent, will not be accepted by the vendor in respect of any claim for damaged goods or short-delivery pertaining to said consignment note. Consignments received in damaged condition should be refused by the purchaser.
9. No goods may be returned for credit by the purchaser without the prior consent of the vendor. Handling charges may be applied by the vendor for any goods accepted for credit by the vendor where the goods were supplied correctly in accordance with the order as placed by the purchaser. The vendor will not accept order cancellation from the purchaser without prior agreement in writing. Cancelled orders may be liable to cancellation charges to cover the cost of goods (or services) bought or committed and work done. Goods not normally stocked by the vendor and ordered specially for the purchaser can only be returned for credit when the vendor’s supplier has, in turn, accepted goods back for credit. Any charges for the return of goods by the vendor to the vendor’s supplier, and subsequently, any handling charges imposed by the vendor’s supplier upon the vendor for the return of said goods will be passed on to the purchaser.
10. All returned goods are to be sent directly to the vendor, insured and packed securely in the same condition as supplied, and are to be accompanied by a returns note stating:- Name and address of sender/purchaser, purchaser’s order number, vendor’s sales order number and date, reason for return and nature of fault (if applicable).
11. The vendor cannot accept any liability for any product if it has been cut or tampered with in any way after delivery.
12. Under no circumstances will the vendor accept any liability for consequential damage/loss caused by goods supplied by the vendor as requested by the purchaser or as recommended by the vendor.
13. The prices quoted for goods refer to the quantities stated and do not apply to smaller or larger quantities of the same goods unless agreed by the vendor.
14. The vendor’s prices are subject to alteration without prior notice.
15. No quotation issued by the vendor is to be treated as an offer by the purchaser, but a basis to treat within 14 days after the date of quotation, unless otherwise stated in writing by the vendor. If an order is placed on the basis of a quotation, such an order will be treated as an offer subject to these conditions and shall not be binding upon the vendor unless and until accepted by the purchaser in writing. Quotations are subject to the vendor’s being able to purchase and obtain the necessary materials.
16. Initial orders placed by purchaser new to the vendor must be made ‘cheque with order’ or ‘bacs payment with order’ until a credit rating has been established by the vendor for the purchaser.
17. Consequently, if credit terms are agreed by the vendor regarding the purchaser, all subsequent orders over a particular credit limit, defined by vendor and subject to alteration at the vendor’s discretion, will require a 60% deposit with order.
18. Specifications for goods provided by the vendor are given in good faith and to the best of the vendor’s knowledge and therefore do not constitute a guarantee. Any liability arising from goods incorrectly specified by the vendor will be limited to replacement of goods up to the value of the goods originally supplied.
19. Where the vendor has given appropriate notice that goods are available for inspection and/or shipping, then if a delay occurs in inspecting and/or shipping through no fault of the vendor, the purchaser will pay against invoice for the value of the goods held awaiting inspection and/or shipping.
20. FORCE MAJEURE – If the vendor is prevented (directly or indirectly) form making delivery of the goods or any part thereof by reason of Act of God, war, strikes, industrial disputes, fires, explosions, breakdowns, failure of sources in supply of material, shortages or delay in obtaining fuel supplies, interruption of transport, Government Action, or any other cause whatsoever outside the vendor’s reasonable control, the vendor shall be under no liability whatsoever to the purchaser.
21. The vendor reserves the right to cancel exiting credit facilities “without prejudice” at any time where a breach of the above conditions have taken place.

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